What COVID Taught Us About Crisis Leadership


Felix Vincenz, PhD


Participants will be apprised of the keys elements of Crisis Leadership, informed in part by the challenges that COVID-19 has presented to all organizations, but sufficiently cross-cutting to describe what is needed when someone in a leadership, management, or supervisory position is faced by all types of crises, new or old. 


  1. Identifying the qualities that describe effective Crisis Leaders
  2. Understanding the key concepts the underlie effective Crisis Leadership
  3. Developing an overall plan for effective Crisis Leadership, for current and future crises

Slides and Handouts:

VINCENZ_FELIX_Leadership in Times of Crisis NEW

Show Me Hope Crisis Counseling Progam

Show Me Hope is Missouri’s crisis counseling program (CCP) in response to a disaster or critical event. Counselors are based in the local community to teach coping and stress management skills to anyone dealing with the anxiety and uncertainty caused by the event. The CCP helps individuals and communities recover from natural and human-caused disasters through community outreach and access to resources including mental health services.


Missouri has been involved with the CCP since the 1970s. Show Me Hope activates when needs exceed the local community or state.


Goals and Principles

The CCP helps people recover and rebuild their lives after a disaster. It supports short-term interventions that involve the following counseling goals:


Helping disaster survivors understand their current situation and reactions.

Reducing stress and providing emotional support.

Assisting survivors in reviewing their disaster recovery options.

Promoting the use or development of coping strategies.

Connecting survivors with other people and agencies who can help them in their recovery process.


Key principles that make it different from other survivor support programs are:


Strengths-based: services promote resilience, empowerment, and recovery.

Anonymous: Crisis counselors do not classify, label, or diagnose people. No records or case files are kept.

Outreach-oriented: Crisis counselors deliver services in the communities rather than wait for survivors to seek their assistance.

Conducted in nontraditional settings: Crisis Counselors make contact in homes and communities, not in clinical or office settings.

Designed to strengthen existing community support systems: supplements, but does not end or replace, existing community systems.



The CCP offers services to disaster survivors in their homes, shelters, temporary living sites, or houses of worship. Funded services include:


Individual and group crisis counseling.

Basic supportive or educational contact.

Community networking and support.

Assessments, referrals, and resources.

Development and distribution of educational materials.

Media and public service announcements.

As the community builds resilience, CCP services phase down and transition to the existing community resources.


Web Address: moshowmehope.org


Social Media (FaceBook & Twitter: @MoShowMeHope)

Shoemaker, Drew, MD

I was born in Iowa, and then moved to Missouri in 1982, and have been here since.  I graduated from Missouri State University, and went to Medical School at the University of Missouri in Columbia and did my residency in Family Medicine at Cox Medical Centers in Springfield.  I previously practiced Bolivar and Boonville, Missouri before joining Burrell to practice Family and  Addiction Medicine in March of 2020 where I am the medical director of the Fordland Clinic (a Burrell affiliate) and the Behavioral Crisis Center at Burrell. 

I am married with six children, and three grandchildren.  My wife and I enjoy any outside activity, and travel. 

I have a Bachelor’s degree from Southwest Baptist University, a Master’s degree from Missouri State University and my Medical Doctorate from the University of Missouri in Columbia.  I am board certified in Family Medicine, and will sit for addiction boards this fall. 


Opioid Use Disorder ECHO




Menzies, Percy, M. Pharm.

Percy Menzies is the president of Assisted Recovery Centers of America, LLC, a center for the treatment of alcoholism and drug addiction based in St. Louis, Missouri which was established in 2001.

Percy’s interest and passion for pharmacological treatment of drug addiction and alcoholism goes back to the early eighties when naltrexone was first introduced for the treatment of heroin addiction. He worked for over 18 years for DuPont Pharmaceuticals in various positions and had responsibility for naltrexone as the associate product director.

He has worked closely with drugs courts and provided training on the use of anticraving medications to reduce recidivism within the criminal justice population addicted to alcohol and opioids. He has conducted workshops for a wide range of audiences both in the US and overseas on evidenced-based treatments for addictive disorders.

He has been invited to serve on expert committees to develop guidelines for the treatment of addictive disorders and alcoholism.

He has been invited to serve on advisory boards both in the private and government sectors.

Percy holds a master’s degree in pharmacy from India. Percy immigrated to the United States in 1977.


Opioid Use Disorder ECHO




Arteaga, Dayana, DO

My name is Dayana Arteaga and I am a fourth year psychiatry resident. I will be graduating as a psychiatrist from UMKC in June of this year, and I am immensely excited about this. I completed my psychiatry training in both the University of Oklahoma and University of Missouri-Kansas City. Following graduation I will start a job with the Cox inpatient psychiatric hospital in Springfield, Missouri.

My dream growing up was to become a physician, and every day I wake up smiling because with hard work and dedication I made this dream a reality. I graduated from the University of Oklahoma with a degree in Microbiology and Magna Cum Laude Honors in 2012, and shortly after began my medical studies at the Oklahoma State University College of Osteopathic Medicine. I graduated with the degree of Doctor of Osteopathic Medicine in 2016. I enjoy Psychiatry very much, and feel honored to care for psychiatric patients every day. I also enjoy the arts, classical music, and books that speak to my soul. I believe that hope can make all the difference! 


Opioid Use Disorder ECHO




Schwarz, Evan, MD

Evan Schwarz attended medical school at the University of Texas Medical Branch prior to completing a residency in Emergency Medicine at Washington University. He then completed a Medical Toxicology Fellowship at the University of Texas Southwestern School of Medicine. Additionally, he is board certified in Addiction Medicine. He is presently an Associate Professor of Emergency Medicine and the Division Chief for Medical Toxicology at Washington University School of Medicine. He also directs the inpatient addiction consultation service and co-directs the outpatient toxicology and addiction medicine clinic.


Opioid Use Disorder ECHO




Chestnut Health Systems

Chestnut Health Systems™ is a private, not-for-profit 501(c)(3) charitable organization governed by a volunteer Board of Directors. Chestnut offers a comprehensive scope of behavioral health and human services in Illinois and Missouri. Our professional and experienced staff is committed to providing high-quality care and services to the communities we serve. From drug and alcohol addiction treatment facilities (residential and outpatient), to primary care medical homes, to a research institute, Chestnut continuously works to achieve its mission to make a difference and improve quality of life through excellence in service. Chestnut is comprised of the following four core service areas: Substance use treatment and prevention Mental health treatment and housing for persons with mental illness Applied behavioral research, training, and publications Primary care treatment and preventative services Chestnut has been continuously accredited by The Joint Commission since 1975.


Augusta-Parham, Aishah, MA

Aishah Augusta-Parham is a fifth-year Doctoral Candidate in Counseling Psychology at the University of Kansas. She completed a Master of Arts degree in Clinical Mental Health Counseling at Regent University. Aishah is currently finishing her doctoral internship, with a focus in forensic assessment and competency treatment, at the Center for Behavioral Medicine. Her research has primarily focused on; the effects of clients’ social media use on their ability to deal with difficult decisions moderated by well-being, spirituality and need for cognition, and positive psychology. Aishah’s research experience has strengthened her appreciation for the development, evaluation, and implementation of effective evidence-based psychological services. 


Evidence-based Psychotherapies in Competency Restoration Treatment



Special Health Care Needs

Individuals with special health care needs are those who have or are at increased risk for a disease, defect or medical condition that may hinder the achievement of normal physical growth and development and who also require health and related services of a type or amount beyond that required by individuals generally.

It is estimated that 18 million children in the United States have special health needs, and an estimated 5.3 million Americans are currently living with disabilities resulting from traumatic brain injury, which is a little more than 2% of the U.S. population.


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